Refund Policy

This Refund Policy covers subscription billing for the Plus, Pro, and Teams plans offered by Vazulies LLC through Mercury.

1. Subscriptions Are Billed in Advance

Plus, Pro, and Teams are billed monthly, in advance, and renew automatically at the start of each billing period until cancelled.

2. No Refunds for Partial Periods

We do not provide refunds or credits for partial subscription periods, including when you cancel partway through a billing cycle or use only part of a month's subscription. When you cancel, you retain access to your plan through the end of the period you already paid for, and you will not be charged again after that.

3. How to Cancel

You can cancel your subscription at any time from your account settings. Cancellation stops future billing; it does not retroactively refund the current period.

4. Purchases Made Through Mercury

This policy covers Mercury's own subscription fees. It does not cover purchases, bookings, or payments that Mercury makes on your behalf with third-party merchants after you approve them. Those purchases are subject to the refund or cancellation policy of the merchant or service in question.

5. Payment Processing

Subscription payments are processed by Dodo Payments, our third-party payment processor. Approved refunds are returned to the original payment method through Dodo Payments and may take a few business days to appear on your statement.

6. Exceptions

We may issue a refund at our discretion, or where required by applicable law, such as in cases of billing error or duplicate charges.

7. Contact

For billing questions or refund requests, contact info@portail.cc.